Configuring SAML for Zendesk
REQUIRED ACCOUNT/PERMISSION LEVEL
Bitium: All account levels; must be an admin to set up
Zendesk: Plus or Enterprise plan
Go to “Manage Apps.”
Select “Zendesk” from the list of installed apps.
Select the “Single Sign-On” tab.
From the dropdown, select “SAML Authentication.”
Leave your Bitium window open.
The steps for turning on SAML in Zendesk can be found here - https://support.zendesk.com/hc/en-us/articles/203663676-Using-SAML-for-single-sign-on-Plus-and-Enterprise-
You will cut and paste the appropriate data provided by Bitium (see image above) into the corresponding fields in Zendesk.
Get confirmation from Zendesk that SAML configuration is complete.
Go back to the Single Sign-On tab for Zendesk and click the “Save Changes” button.
SAML Enabled will be illuminated in green once completed.