Configuring SAML for Uservoice


Bitium: All account levels; must be an admin to set up

Uservoice: Enhanced or Pro accounts only

In Bitium:

  1. Go to “Manage Apps.”

  2. Select “Uservoice” from the list of installed apps.

  3. Select the “Single Sign-On” tab.

  4. From the dropdown, select “SAML Authentication.”

    Select SAML Authentication

Leave your Bitium window open.

In Uservoice:

  1. Log in to Uservoice in a new tab and go to Settings -> Web Portal

    Bitium SAML integration for Uservoice

    Uservoice web portal settings

  2. Click “edit” in the “User Authentication” area.

    Bitium SAML integration for Uservoice

    Edit User Authentication Settings

  3. Change the Sign-In Method to Single Sign-On (SSO) by clicking the radio button, as shown in image below.

  4. Paste (1) and (2) from Bitium as indicated below, and attach (3) as the new token signing certificate.

    Bitium SAML integration for Uservoice

    Paste data in corresponding fields

In Bitium:

Go back to the Single Sign-On tab for Uservoice and click the “Save Changes” button.

SAML Enabled will be illuminated in green once completed.