Configuring SAML for InContact

REQUIRED ACCOUNT/PERMISSION LEVEL

Bitium: All account levels; must be an Admin to set up

InContact: All account levels; must be an Admin to set up

In Bitium:

  1. Go to “Manage Apps”
  2. Select “Egencia” from the list of installed apps
  3. Click the “Single Sign-On” tab
  4. Click the dropdown menu and select “SAML authentication”
  5. Download the X.509 Certificate from Bitium.

In InContact:

  1. Go to Admin > Account Settings > Business Units and select the Business Unit you wish to enable SAML for.

  2. Click the Federated Identity Tab.

    Retrieve your Assertion Customer Service (ACS) url from InContact.

  3. Copy the Assertion Consumer Url from InContact. Paste into the ACS URL field in Bitium.

    Enter your InContact ACS url in Bitium

  4. Click Save in Bitium.

  5. In Incontact, click Edit for the Federated Identity.

    Upload your Bitium X.509 Certificate

  6. Upload the X.509 Certificate from Bitium. Click Done.

  7. You have enabled SAML for your org!

  8. Each user you wish to login with SAML will need a Federated Identity. To assign this, navigate to Admin> Users and select the user.

  9. Under Security is the Federated Identity field.

    Enable your users to login via SAML by assigning their Federated Identity

  10. Copy the user’s email address from username and paste it into the Federated Identity field. This will be the identifying attribute, and must match their information in Bitium. Once you’ve saved this value, the user will login to InContact via SAML.