Configuring SAML for Freshservice
REQUIRED ACCOUNT/PERMISSION LEVEL
Bitium: All account levels; must be an admin to set up
Freshservice: All account levels
Go to “Manage Apps.”
Select “Freshservice” from the list of installed apps.
Select the “Single Sign-On” tab.
From the dropdown, select “SAML Authentication.”
Leave your Bitium window open.
The steps for turning on SAML in Freshservice can be found here - https://support.freshservice.com/support/solutions/articles/193635-single-sign-on-for-freshservice-using-saml
You will cut and paste the appropriate data provided by Bitium into the corresponding fields in Freshservice.
Go back to the Single Sign-On tab for Freshservice and click the “Save Changes” button.
SAML Enabled will be illuminated in green once completed.