Configuring SAML for Freshservice

REQUIRED ACCOUNT/PERMISSION LEVEL

Bitium: All account levels; must be an admin to set up

Freshservice: All account levels

In Bitium:

  1. Go to “Manage Apps.”

  2. Select “Freshservice” from the list of installed apps.

  3. Select the “Single Sign-On” tab.

  4. From the dropdown, select “SAML Authentication.”

    Select SAML Authentication

Leave your Bitium window open.

In Freshservice:

The steps for turning on SAML in Freshservice can be found here - https://support.freshservice.com/support/solutions/articles/193635-single-sign-on-for-freshservice-using-saml

You will cut and paste the appropriate data provided by Bitium into the corresponding fields in Freshservice.

In Bitium:

Go back to the Single Sign-On tab for Freshservice and click the “Save Changes” button.

SAML Enabled will be illuminated in green once completed.