Configuring SAML for Desk.com
REQUIRED ACCOUNT/PERMISSION LEVEL
Bitium: All account levels; must be an admin to set up
Desk: All account levels
Go to “Manage Apps.”
Select “Desk.com” from the list of installed apps.
Select the “Single Sign-On” tab.
From the dropdown, select “SAML Authentication.”
Enter your Desk subdomain into the Entity ID field.
Leave your Bitium window open and continue in a new tab.
Go to the Admin section.
Click “Single Sign On.”
In the Authentication Service Name in Desk, fill in a name for what you would like to call your SAML integration.
Leave the Name ID format as urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress
Copy the “Login URL” from Bitium. Paste it into the “Remote login URL” in Desk.
Copy the “Logout URL” from Bitium. Paste it into the “Remote logout URL” (Optional) in Desk.
Copy the X.509 Certificate Fingerprint from Bitium. Paste it into the Certificate fingerprint in Desk.
To prevent account lockout, make sure “Also allow Desk Authentication” is checked while testing out the SAML integration. You should deactivate this feature after you have confirmed that SAML login works properly.
Save changes in Desk.
Go back to the Single Sign-On tab for Desk.com and click the “Save Changes” button.
SAML Enabled will be illuminated in green once completed.