Configuring SAML for Desk.com

REQUIRED ACCOUNT/PERMISSION LEVEL

Bitium: All account levels; must be an admin to set up

Desk: All account levels

In Bitium:

  1. Go to “Manage Apps.”

  2. Select “Desk.com” from the list of installed apps.

  3. Select the “Single Sign-On” tab.

  4. From the dropdown, select “SAML Authentication.”

    Select SAML Authentication

  5. Enter your Desk subdomain into the Entity ID field.

    Enabling SAML for Desk

    Enter subdomain into Entity ID field

Leave your Bitium window open and continue in a new tab.

In Desk:

  1. Go to the Admin section.

  2. Click “Settings.”

  3. Click “Single Sign On.”

    Enabling SAML for Desk

    Access Single Sign On menu

  4. In the Authentication Service Name in Desk, fill in a name for what you would like to call your SAML integration.

    Enabling SAML for Desk

    Name your SAML integration

  5. Leave the Name ID format as urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

  6. Copy the “Login URL” from Bitium. Paste it into the “Remote login URL” in Desk.

  7. Copy the “Logout URL” from Bitium. Paste it into the “Remote logout URL” (Optional) in Desk.

    Enabling SAML for Desk

    Fill out appropriate fields

  8. Copy the X.509 Certificate Fingerprint from Bitium. Paste it into the Certificate fingerprint in Desk.

  9. To prevent account lockout, make sure “Also allow Desk Authentication” is checked while testing out the SAML integration. You should deactivate this feature after you have confirmed that SAML login works properly.

    Enabling SAML for Desk

    Activate Desk Auth to prevent lockout during testing

  10. Save changes in Desk.

In Bitium

Go back to the Single Sign-On tab for Desk.com and click the “Save Changes” button.

SAML Enabled will be illuminated in green once completed.