Configuring SAML for Autotask Workplace

REQUIRED ACCOUNT/PERMISSION LEVEL

Bitium: Admin

Autotask Workplace: Admin

In Autotask Workplace:

  1. Login to Autotask Workplace Online as an administrator
  2. Navigate to Configuration > Single Sign On.

In Bitium:

  1. Go to “Manage Apps.”

  2. Select “Autotask Workplace” from the list of installed apps.

  3. Set the Authentication Method to SAML.

  4. Navigate to the Single Sign-On Tab

    Copy the Metadata URL from Bitium, and paste it into Autotask Workplace.

  5. Copy the Metadata URL from Bitium. Paste it into the Metadata URL field in Autotask Workplace.

  6. In Bitium, select your regional subdomain from the dropdown. If you’re unsure of your subdomain, it will be the regional code between https:// and .awp.autotask.net/ in your url after logging in to Autotask Workplace Online.

  7. Click Save Changes in Bitium.

  8. Click Save Settings in Autotask Workplace.

    Approve the SSO configuration

  9. Check the “I confirm this information is correct and I trust this IDP” box in Autotask.

  10. Click Approve in Autotask.

    Single Sign-On is now enabled!

  11. Congratulations, you have enabled SAML For Autotask!

Autotask Workplace does not support JIT provisioning at this time.
For further information on this, please see Autotask’s documentation - https://awp.autotask.net/help/Content/3_ONLINE/Configuration/Single_Sign_On.htm