Configuring SAML for Autotask Workplace
REQUIRED ACCOUNT/PERMISSION LEVEL
Autotask Workplace: Admin
In Autotask Workplace:
- Login to Autotask Workplace Online as an administrator
- Navigate to Configuration > Single Sign On.
Go to “Manage Apps.”
Select “Autotask Workplace” from the list of installed apps.
Set the Authentication Method to SAML.
Navigate to the Single Sign-On Tab
Copy the Metadata URL from Bitium. Paste it into the Metadata URL field in Autotask Workplace.
In Bitium, select your regional subdomain from the dropdown. If you’re unsure of your subdomain, it will be the regional code between
.awp.autotask.net/in your url after logging in to Autotask Workplace Online.
Click Save Changes in Bitium.
Click Save Settings in Autotask Workplace.
Check the “I confirm this information is correct and I trust this IDP” box in Autotask.
Click Approve in Autotask.
Congratulations, you have enabled SAML For Autotask!
Autotask Workplace does not support JIT provisioning at this time.
For further information on this, please see Autotask’s documentation - https://awp.autotask.net/help/Content/3_ONLINE/Configuration/Single_Sign_On.htm