Configuring JWT for Desk.com

REQUIRED ACCOUNT/PERMISSION LEVEL

Bitium: All account levels; must be an admin to set up

Desk: All account levels

In Bitium:

  1. Go to “Manage Apps.”

  2. Select “Desk.com” from the list of installed apps.

  3. Select the “Single Sign-On” tab.

  4. From the dropdown, select “JWT.”

    Enabling SAML for Desk

    Enter subdomain into Entity ID field

Leave your Bitium window open and continue in a new tab.

In Desk:

  1. Login and go to the “Admin” section.

  2. Click “Settings.”

  3. Click “Single Sign On.”

    Enabling SAML for Desk

    Access single sign-on settings

  4. Choose JWT

  5. In the “Authentication Service Name” in Desk, fill in a name for your JWT integration.

  6. Copy the “Login URL” from Bitium. Paste it into the “Remote login URL” in Desk.

  7. Copy the “Logout URL” in Bitium. Paste it into the “Remote Logout URL” in Desk.

  8. Copy the Shared secret code in Desk. Paste it into the “Shared Secret” field in Bitium.

  9. To prevent account lockout, make sure “Also allow Desk Authentication” is checked while testing out the integration. You should turn this off after you confirm JWT is working for Desk.

    Enabling SAML for Desk

    Fill out appropriate fields

  10. Enter in your “Site Name” in Bitium.

  11. Click “Save” in Desk.

In Bitium

Go back to the Single Sign-On tab for Desk.com and click the “Save Changes” button.

SAML Enabled will be illuminated in green once completed.