Configuring JWT for Desk.com
REQUIRED ACCOUNT/PERMISSION LEVEL
Bitium: All account levels; must be an admin to set up
Desk: All account levels
Go to “Manage Apps.”
Select “Desk.com” from the list of installed apps.
Select the “Single Sign-On” tab.
From the dropdown, select “JWT.”
Leave your Bitium window open and continue in a new tab.
Login and go to the “Admin” section.
Click “Single Sign On.”
In the “Authentication Service Name” in Desk, fill in a name for your JWT integration.
Copy the “Login URL” from Bitium. Paste it into the “Remote login URL” in Desk.
Copy the “Logout URL” in Bitium. Paste it into the “Remote Logout URL” in Desk.
Copy the Shared secret code in Desk. Paste it into the “Shared Secret” field in Bitium.
To prevent account lockout, make sure “Also allow Desk Authentication” is checked while testing out the integration. You should turn this off after you confirm JWT is working for Desk.
Enter in your “Site Name” in Bitium.
Click “Save” in Desk.
Go back to the Single Sign-On tab for Desk.com and click the “Save Changes” button.
SAML Enabled will be illuminated in green once completed.